FAQ

What currency are the prices do I see in the site?
All prices are in USD.

I just placed an order, when will it ship?
We try our best to ship items as fast as we can. Average shipping times are 5-7 days if you're using Regular shipping and 2-4 days for Express shipping
Tracking numbers will be updated after your order has been SHIPPED. If you don't have a tracking number after a day business please email us at paradiseluxehairandcosmetics@gmail.com

I am not in love with my order, can it be returned? What if there is an issue?
All sales are final.

Can I cancel my order?
You are able to cancel your order with no penalty! You must cancel your order before it ships. If the item is already sent please use our easy return system to get a full refund.

I have entered an incorrect address what do I do now?
If you have miss spelled or auto filled in a incorrect address, simply reply to your order conformation email and confirm. Once you double check if the address given is wrong kindly notify us via email atparadiseluxehairandcosmetics@gmail.com.  If the given address is wrong we can change the address to the correct one within 24 hours. No refund will be given after the 24 hours of incorrect submission.

How long does shipping take?
Shipping times vary as we do ship worldwide from different fulfillment centers based on your location. The average shipping time is 2-4 business days.

I have a question that wasn't answered, can you please help?

Absolutely! Please send us an email to paradiseluxehairandcosmetics@gmail.com and we will be happy to assist you in any way we can.
We do receive a large number of emails, If you wish to get a prompt response please attach your order number and address the problem clearly, thanks.